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Business Continuity Management Plan

As the Coronavirus expands its wings around the globe, it’s time for us to implement business continuity plans and crisis management response plans. Even in the midst of the outbreak, our highest priority is to help our clients accomplish their business goals by mitigating employee, business, infrastructure, operational, communication and cyber risks. HashRoot’s business continuity management team has deployed a task force to control COVID-19 risks with our team members and to ensure business continuity for our customers.

How We Are Prepared As A Business?

  • Risk management and business continuity planning to prepare the business to cope with risks under a worst-case scenario.
  • Enforced key emergency measures to prepare, respond and recover from various types of operational threats.
  • Protecting and safeguarding the health of our people by implementing the recommendations from major healthcare organizations.
  • Assisting our customers to maintain their businesses by establishing end-to-end provision of business services

How We Protect Our Employees?

  • Regularly communicate best practice advisories to help prevent the spread of the virus.
  • Have set up precautionary measures to safeguard our employees.
  • Introduced work from home and our teams' leverage chat, voice, video and collaboration tools to ensure the ongoing operation of business services
  • Suspended all non-critical international business travel and imposed travel restrictions on employees.

How We Manage Infrastructure and Cyber Risks?

  • Ensure that the operations and support processes can be managed 24*7 remotely.
  • Ensure security and monitoring of applications for remote access.
  • Test applications such as VPN for remote access and recommend updates using best practices.
  • Implemented policies to ensure confidentiality and the protection of data to carry out work securely when out of the office.

How We Ensure Operational Continuity For Our Clients?

  • Set up emergency action plans in response to existing or emerging concerns.
  • Organize, draft and implement procedures, allocation of employees, tools and other resources as part of emergency preparedness.
  • Formulate scenarios, plans, and measures to restore business operations in case of any disruption.
  • Facilitating alternate arrangements for services that cannot be done remotely.
  • Our teams utilize chat, voice, video and collaboration tools to ensure 24*7 ongoing operation of client services.
  • Company leadership and designated response teams are available 24*7 to ensure the continuity of client’s operations.

HashRoot is committed to providing our clients with regular updates. We express our gratitude to our clients for keeping trust and understanding us at this time and we stay focussed in offering the highest level of services to our clients, while working together to overcome the risks associated with COVID-19.

Emergency Contact Mail

Mail ID:

  bcp-covid@hashroot.com

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