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Server Management

Provides Outsourced 24/7 Technical Support, Remote Systems Administration and Helpdesk Management to Data centers, Web Hosting companies and ISPs around the world.

Work Flow



MANAGED INFRASTRUCTURE

Ensures all storage and computing resources are fit-for purposes across their lifecycle.

DATA CENTER AUDIT

Audit Data Center and provide recommendations to optimize and virtualize servers running.

SERVER MANAGEMENT SERVICES

Support of virtual and physical environments on various hardware platforms with fully integrated automated systems management tools.

SERVER ADMINISTRATION

Provides highly skilled workforce for troubleshooting and end-to-end support and manage unmatched reliability, availability, and uptime.

MANAGED APPLICATION STORAGE

Provide complete enterprise storage service that delivers key business functionality including backup and restores.

DATABASE ADMINISTRATION

Manage databases and data across all application touchpoints seamlessly.

NETWORK AND
COMMUNICATION

Keep networks at business speed, provided with an increased load of rich media communications.

IDENTITY, SECURITY AND RISK MANAGEMENT

Help to achieve secure and uninterrupted business operations through extended secure integrated physical and digital environments.

BACKUP AND STORAGE ADMINISTRATION

Delivers end-to-end storage solution for all enterprise needs and remedies for unprecedented reliability and data security.

MESSAGING SUPPPORT

The fully integrated support team is proficient in the latest technologies ensuring seamless migrations and end-to-end business continuity.

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Web Hosting Support

Our outsourced web hosting support includes 24/7 white label proactive support, comprehensive monitoring, reporting, operating system patch monitoring, alerting and installation services.

Server Attack Mitigation

Well equipped to rectify issues such as brute force, inbound and outbound spamming, DDoS attacks. Capable to detect attacks early, blocks attackers and recovers blacklisted IPs and hacked sites.

SERVER SETUP AND CONFIGURATION

Setup and configure servers with the right technology for the business and helps to remain competitive.

MULTI-CHANNEL SUPPORT

Provide quick resolutions to service issues at any time of the day through any channel such as Helpdesk, Live Chat or Phone support.

SERVER CRASH RECOVERY

24/7 emergency administrations help a quick reboot of your servers, restores the services and recovers any lost data.

24/7 AVAILABILITY

Always deliver fast and friendly assistance 24 hours a day, 7 days a week and 365 days a year. And yea, including holidays.

MAINTAINING SERVER PERFORMANCE

Helps to tackle the server load spikes caused by abusive user processes or hardware issues and to recover from and prevent server performance issues.

COMPREHENSIVE SERVER HARDENING

If a new vulnerability is reported for server software, HashRoot can tackle that by monitoring security channels and server patching.

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Helpdesk Management

Centralize. Streamline. Automate.

Delivers simplicity and automation to streamline help desk ticketing and IT asset management. Get benefited by built-in knowledge base, IT change control, SLA alerting, performance reporting and customer surveys.

Industries

Web Hosts
Data Centres
SAAS Providers
E-Commerce Websites
Apps Developers
Corporate Wesbites
Private Cloud

Highlights

QUICK RESPONSE AND RESOLUTION

Provide quick solutions to customer issues and meet their expectation. Managed to resolve 98% of tickets within the first 30 minutes.

WIDE RANGE OF EXPERTISE

Support for all popular operating systems, control panels, and billing software.

ACCOUNT SETUP AND MIGRATION

Assist new account owners for migrating and setting up account and services.

ACCOUNT SUBSCRIPTION SUPPORT

Assist end customers to manage and provide services to the account subscribed, upgrade and choose the right service features.

CONFIGURATION ASSISTANCE

Guide the customer with step-by-step procedures of configuring and troubleshooting hosted services.

PRE-SALES SUPPORT

Provides 24/7 pre-sales desks. Here we support by answering the queries raised by the customers.

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