Cloud Support Models & Services

HashRoot offers application support for businesses that have adopted SaaS, PaaS, and IaaS computing models on a 24/7/365 basis. We also offer web and mobile application support to a wide range of businesses and they have reaped a plethora of benefits. Our goal is to empower your business to surge ahead of competitors by lowering costs, reduced risk, and improved ROI.

Take a look at our application support offerings that cater to the growing demands of diverse business requirements.

As modern technologies continue to invade the IT world, gone are the days where companies developed, maintained and upgraded their own software in their enterprise infrastructure. With the evolution of Software as a Service implementation (SaaS), companies now have the privilege to access and use remotely hosted software over a network. SaaS system model has eliminated the need to buy and install expensive enterprise applications, instead, companies have to pay to use it.

Companies offering SaaS solutions as a service face customer service challenges. Outsourcing customer service and support functions ensure that the companies steadily balance customer support which is crucial for business growth. As a quality-driven SaaS support service provider, HashRoot offers compelling customer support at all hours. We hold a pool of expert software specialists who can tackle the simple to complex issues that arise and fix them in the best possible way. Our expanded client base across the world makes us one of the reliable outsourced SaaS customer support providers to businesses in diverse domains.

With the growing technological advancements, PaaS strengthens the rationale for adopting cloud computing by driving business agility. PaaS cloud computing model offers customers a complete platform including infrastructure and middleware components to develop, run, and manage business applications. They eliminate the need for building and maintaining on-premise infrastructure. PaaS provides diverse new capabilities by offering an integrated environment for the complete app lifecycle, including building, testing, deploying and management.

Even though the majority of businesses have adopted the PaaS platform, growing businesses fail to have a well-thought strategy when it comes to application support. This leads to improper functioning of critical applications disrupting the proper functioning of the business.

Infrastructure as a service (IaaS) is a type of cloud service model that allows businesses to shift some or all of the on-premise infrastructure to the cloud, where it is owned and managed by a cloud provider. Businesses of any size are allowed to consume services like compute, storage, and databases from a cloud provider. Businesses no longer need to purchase and manage on-premise equipment, and cost shifts to “pay only for what you use”.

Moving to the IaaS cloud model alone doesn’t bring considerable benefits to the business. Staying there and continuing to function optimally is equally important to drive business profits. To attain the desired results, applications need to be constantly monitored and tuned.